Policies

Privacy Policy

At N. V. R., we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make a purchase.

1. Information We Collect:

  • Personal Details: When you create an account or place an order, we collect your name, email address, phone number, and billing and shipping addresses.
  • Payment Information: We process payments securely, and we do not store your credit card details. Payment transactions are handled by Clover.
  • Browsing Data: We collect data such as your IP address, browser type, and the pages you visit on our site through cookies to improve your shopping experience.

2. How We Use Your Information:

  • To process orders and provide customer support.
  • To send order confirmations, shipping updates, and promotional emails (if you opt-in).
  • To improve our website and tailor product recommendations.

3. Data Protection: We implement industry-standard security measures to protect your personal information from unauthorized access or disclosure.

4. Sharing of Information: We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers (such as delivery companies) to fulfill orders.

5. Your Rights: You have the right to access, update, or delete your personal information at any time by logging into your account or contacting us.

Refund Policy

At N. V. R., we want you to be fully satisfied with your purchase. If you're not happy with your items, we're here to help!

1. Returns:

  • Items must be returned in their original condition, including all tags, labels, and packaging.

2. Non-returnable Items:

  • Gift cards, sale items, and items marked as final sale cannot be returned or exchanged.

3. How to Return Items:

  • Contact our customer service team at neverendingworldwide@gmail.com with your order details.
  • You will receive a return authorization number and instructions on how to send the item back.
  • Return shipping fees are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

4. Refunds:

  • Once we receive your returned item, we will process your refund within [7-10 business days]. Refunds will be issued to the original payment method.
  • Please note that depending on your payment method, it may take additional time for the refund to appear on your account.

Delivery Policy

We strive to get your orders to you as quickly as possible. Here's what you need to know about our delivery process:

1. Shipping Options:

  • We offer various shipping options including standard, expedited, and express delivery. Shipping costs will be calculated at checkout based on your location and preferred delivery speed.

2. Processing Time:

  • Orders are processed within [1-2 business days] of receiving payment. Please note that orders placed during holidays or peak seasons may take longer to process.

3. Shipping Times:

  • Delivery times vary depending on your location and the shipping method chosen. Typical delivery times are:
    • Standard: [5-7 business days]
    • Expedited: [2-3 business days]
    • Express: [1 business day]
  • We will send you a tracking number once your order has been shipped.

4. International Shipping:

  • We offer international shipping to selected countries. Shipping fees and delivery times for international orders may vary.
  • Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

5. Lost or Damaged Items:

  • If your order is lost or arrives damaged, please contact us immediately at [email/contact number]. We will work with you to resolve the issue and either resend the items or issue a refund, depending on the situation.

Pre-Order Policy

We are excited to offer certain items on a pre-order basis, allowing you to secure products that may not be immediately available. Please read our pre-order policy carefully before making your purchase.

1. What is a Pre-Order?

  • Pre-order items are products that are available for purchase before they are officially in stock. These items are typically made-to-order or restocked from our suppliers.
  • Pre-order items will be shipped within 2 to 6 weeks of the order date, depending on product availability and supplier lead times.

2. Shipping & Fulfillment Time:

  • As pre-order items are not in stock, please allow up to 6 weeks for your order to be processed and shipped. We will provide updates on your order status as soon as it’s ready to ship.
  • The estimated shipping date will be provided at checkout, and we will notify you if there are any changes to this timeline.

3. Pre-Order Payments:

  • Full payment is required at the time of the pre-order. The price of the item is locked in at the time of purchase, and no additional charges will be added unless you change your order.

4. Cancellations & Refunds for Pre-Orders:

  • Pre-order cancellations can be made within 48 hours of placing your order. After this period, cancellations are not accepted due to the nature of the pre-order process.
  • If your pre-order is delayed beyond the estimated fulfillment window, you may request a full refund if you no longer wish to wait.

5. Combining Pre-Orders with Regular Orders:

  • If your order contains both pre-order items and items that are already in stock, we will ship the in-stock items separately, and the pre-order items will ship when they are available.